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Soni 101 FAQ —
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From registration to payout — find clear, detailed answers to all your questions about soni 101 right here. If you can't find what you need, just ask us on live chat.

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Using soni 101 often raises a number of questions — how to register, how to deposit, how to use bonuses, and more. We created this FAQ page to answer all of them in one place, so you can get the information you need and enjoy a seamless betting experience.

Each section below is laid out in detail. If you can't find what you're looking for, reach out to our 24/7 live chat support — we're here to help and typically resolve issues within 5 minutes.

Account & Registration

8 Questions

On the Registration Page Enter your name, mobile number, email, and password. Verify with the OTP sent to your mobile — your account will be ready in just 2–3 minutes. Registration is completely free.

The minimum age to register on soni 101 is 18. Account creation by minors is strictly prohibited. Age verification will be required during the KYC process.

No. Each person may only operate one account. If multiple accounts are found, all of them will be closed and the balance may be forfeited.

KYC (Know Your Customer) verification is mandatory to prevent fraud and ensure secure payouts. Upload photos of both sides of your national ID card or passport. Verification is typically completed within 24 hours.

On the Login Page Click the "Forgot Password?" link. You'll receive an OTP on your registered mobile number — use it to set a new password. The whole process takes just 2–3 minutes.

Yes. Contact the support team and complete identity verification. Once verified, a new mobile number can be added to your account. For security reasons, this process may take 24–48 hours.

Notify the support team via live chat or email. Withdraw any remaining balance before closing your account. For self-exclusion, Responsible Gaming Page See details.

Yes, you can log in on mobile, tablet, and desktop simultaneously with the same account. However, please remember to log out after using a public or shared device.

Deposit

6 Questions

You can deposit via mobile banking, bank transfer, or e-wallet. To learn about the available methods and their processing times, Deposit Page See details.

The minimum deposit is BDT 200. The maximum amount depends on your payment method and KYC verification level. Fully verified accounts enjoy unlimited deposit limits.

Mobile banking and e-wallet deposits are typically instant, credited within 1–5 minutes. Bank transfers may take 30 minutes to 2 hours to process.

If the amount was deducted but not credited to your account, contact our support team with a screenshot of the transaction. The issue is typically resolved within 1 hour.

soni 101 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees in accordance with their policies.

No. Deposits must be made from an account registered in your own name. Transactions from third-party accounts will be cancelled and refunded.

Withdrawal

5 Questions

Mobile banking withdrawals on verified accounts are processed in just 2–15 minutes. Bank transfers may take 2–4 hours. Slight delays may occur during peak times.

The minimum withdrawal is BDT 500. The maximum daily withdrawal limit depends on your KYC verification level. Higher limits apply to fully verified accounts.

Withdrawals are typically declined when KYC verification is incomplete, bonus wagering requirements have not been met, or there is a discrepancy with the deposit account. Contact support to find out the exact reason.

soni 101 does not charge any withdrawal fees. However, transaction charges from your mobile banking provider or bank may apply.

Bonus funds cannot be withdrawn directly. Once you meet the specified wagering requirements, any winnings earned from the bonus can be withdrawn. Please refer to the individual bonus terms and conditions for details.

Bonuses & Promotions

5 Questions

Once you complete your first deposit after registration, the welcome bonus is automatically credited to your account. For bonus amount and terms, visit the Promotions Page See details.

A wagering requirement means you must bet the bonus amount a set number of times before you can withdraw it. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 30,000 in bets.

You'll earn a referral bonus when a friend registers using your referral code or link and makes their first deposit. Learn more On the Promotions Page See details.

Each bonus has its own validity period. Typically, wagering for the welcome bonus must be completed within 30 days of it being credited. The bonus will be forfeited if the validity period expires.

Weekly cashback is automatically credited every Monday. The cashback amount is based on your net losses from the previous week. For more details, On the Promotions Page there.

Betting & Sports

5 Questions

Betting is available on 30+ sports including cricket, football, kabaddi, tennis, basketball, and volleyball. All major tournaments are covered — IPL, BPL, the World Cup, the Premier League, and more.

Live Betting means placing bets in real time while a match is in progress. Odds change every second, and you can make decisions based on how the game unfolds — making it far more exciting than standard pre-match betting.

If a match is cancelled or abandoned, the full stake is refunded. For rain-affected partial matches, the DLS method applies and results are determined accordingly.

The maximum payout varies by bet type, market, and tournament. Generally, the maximum payout on a single bet can be up to BDT 5,000,000. Different limits apply to accumulator bets.

A cash-out offer will be available before the match ends. If you feel you are in a favorable position, cash out to secure a guaranteed return. Please note this feature is not available on all markets.

Mobile App

4 Questions

On the App Page Download the Android or iOS version for free. Android requires direct APK installation; iOS is available via the App Store.

The app runs on Android 6.0 and above, and iOS 12 and above. Compatible with any smartphone or tablet.

Yes, all website features are available on the app. Additional benefits include biometric login, push notifications, faster loading times, and offline score tracking.

The app will notify you when a new update is available. Keeping the app up to date ensures the best performance and security. App Page Download the latest version from

Security

3 Questions

Yes. We use 256-bit SSL encryption. Your personal information is never sold or shared with third parties. For more details, Privacy Policy See details.

Change your password immediately and enable 2FA, then notify the support team. We will review your activity log and take the necessary action.

Yes, soni 101 is a licensed and regulated betting platform. We operate in compliance with international gaming authority regulations. Protecting our members' funds and data is our top priority.
Our Support Services

We are always here for you, whatever your question

24/7 Live Chat

Chat with our support team directly via live chat in Bengali, any time of day or night. Average response time is 2 minutes.

Email Support

For complex issues, send us a detailed description by email. We aim to respond within 1 hour.

Help Center

Check our detailed guides and video tutorials for common issues. Self-service solutions are the fastest way to resolve problems.

In-App Support

Access support directly through the soni 101 mobile app. Receive resolution updates via push notifications.

Full Support in Bengali

All our support is available in English. Just describe your issue and we'll get it sorted for you.

Responsible Gaming Support

If you have any concerns about betting, a dedicated team is available to help. Responsible Gaming You can find the details on the page.

Contact Us Directly

If you can't find an answer, our team is always ready to help

Live Chat

Log in and click the chat icon

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Email

[email protected]

Average response time: 1 hour

Service Hours

24 hours a day, 7 days a week
According to Bangladesh time

In-App Support

Chat directly from the app

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